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Feedback and Dispute Resolution

At Open Door Group, we value your voice. Your feedback helps us improve our services and ensure we are meeting the needs of our community. Whether you want to share a positive experience, suggest improvements, or raise a concern, we want to hear from you.

General Feedback


We welcome all types of feedback—good or bad.

If you’d like to tell us about your experience, please use our General Feedback Form. This form is open to all customers and community members who want to share their thoughts about our programs and services.

Submit General Feedback


Dispute Resolution


Sometimes, you may disagree with a decision made about your participation in one of our programs. In these cases, you have the right to request a formal review through our Dispute Resolution Process.

This process is separate from our general feedback system and is designed specifically for situations where you wish to dispute a decision.

We have the following forms, depending on the program you are connected with:


WorkBC Participants


If you are enrolled in our WorkBC program and wish to dispute a decision, please use the WorkBC-specific form.

WorkBC Issue Resolution Form - English

WorkBC Issue Resolution Policy - English

Work BC Issue Resolution Form - French

WorkBC Issue Resolution Policy - French



All Other Programs


If your dispute relates to any of our other programs, please use the general dispute form below.

English ODG Dispute and Resolution Policy

ODG Dispute and Resolution Form)

French ODG Dispute and Resolution Policy  

What to Expect


  • After submitting a dispute, our team will review your request in line with our policies and funding requirements.
  • We will contact you to confirm receipt and outline the next steps.
  • Our goal is to resolve disputes fairly, transparently, and in a timely manner.


Accessibility


If you require assistance completing any of these forms, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. directly and we will provide support to ensure your voice is heard.