Our Commitment to Clients
- Providing quality services that are mindful of social diversity including: culture, race, ethnicity, national origin, colour, sex, sexual orientation, age, marital status, political belief, religion, and physical and mental ability.
- Providing individualized program planning. Together, we will create a program of services just for you.
- Supporting you to find a job that complies with the Employment Standards Act, which protects employees against financial exploitation.
- Taking reasonable steps to ensure your understanding of: our programs and services and their limitations, the dispute resolution process, and the qualifications of the staff person assigned to you.
- Protecting the confidentiality of your records and sensitive information.
- Providing you with a safe and welcoming environment free from abuse, discrimination and harassment.
As a client at Open Door Group you will have:
- Freedom from discrimination1, harassment, and abuse (including neglect, assault and deliberate humiliation).
- Privacy and reasonable confidentiality2
- Reasonable access to information concerning yourself and your file3
- Access to qualified staff and services that meet professional standards, the outcomes of which may be evaluated with you.
- The ability to give informed consent and take part in decisions about your future.
- The ability to participate in voluntary research that falls within the guidelines of established ethical standards and will not jeopardize your privacy.
- Access to the community and other community services available to you.
- Freedom to speak up for yourself, or to have someone else speak for you.
- The ability to raise issues of concern and resolve disputes without fear of retaliation through the confidential Dispute Resolution Process4
- Freedom from financial and other exploitation or retaliation.
- The obligation to report immediately to management any abusive behaviour, discrimination or harassment which you have witnessed or are aware of.
- As per the BC Human Rights Code, RSBC 1996, c. 2010
- Proper authorities will be informed in the case of information being illegal, information related to a crime, and information concerning the safety of a person under the legal age.
- As per the Freedom of Information and Privacy of Protection Act, RSBC 1996. c. 165
- Issues that may give rise to disputes include, but are not limited to: Access, timeliness and effectiveness of programs and services; dealing with staff, management or volunteers; health and safety, and harassment, discrimination and abuse.